La Tortuga Hotel And Spa - Playa del Carmen

Avenida 10 Esq. Calle 14, Playa del Carmen, Mexico, 77710  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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La Tortuga Hotel And Spa - Playa del Carmen

 Free Wi-Fi

Free Wi-Fi in public areas

 Free parking
 24-hour

24-hour reception

 Swimming pool

Outdoor swimming pool

 Sports activities

Diving center

Golf course

 Spa and relaxation

Spa & wellness center

Reflex massage

Jacuzzi

 Food/Drinks

Restaurant

Poolside snack bar

 Meeting facilities

Conference room

Overview

Set in the heart of Playa del Carmen, this 3-star hotel offers unbeatable services and a warm atmosphere. Renovated in 1999, the charming hotel has welcomed guests since 1997.

Parks as well as 5th Avenue, Casa Cenote and Xcaret Eco Theme Park are located nearby. The center of Playa del Carmen is 1 km away from the venue.

Quick access to cafés and restaurants is provided.

The hotel's excellent location offers to get to Cancun International airport in 50 minutes by car.

Rooms

This hotel comprises 51 rooms featuring Spa Junior Suite, Superior Junior Suite and Double Room. They feature bathrooms with a shower, a spa bathtub and free toiletries.

Eat & Drink

A fine variety of international dishes is offered at the large restaurant onsite. Guests can relax in the music bar serving finest drinks. The café Oh Lala is situated 100 meters of the property.

Services

Cars, mopeds and scooters are available for rent on site.

Relax

The beach facilities include umbrellas, sunbeds and hammocks. The hotel provides snorkeling and fishing for an active pastime.

Internet

Wireless internet is available in public areas for free.

Guest Parking

public parking is possible at a location nearby (reservation might be needed) at USD 10 per day.

Number of rooms:   34.

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Facilities

General

  • Free Wi-Fi in public areas
  • Free parking
  • 24-hour reception
  • Non-smoking rooms
  • Air conditioning in public areas
  • Adults only
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • No pets allowed
  • Sundry/Convenience store
  • Coffee shop
  • Currency exchange
  • Luggage storage
  • Exterior corridors
  • No elevators

Sports & Fitness

  • Golf course
  • Diving center

Services

  • Airport shuttle
  • City shuttle service
  • Room service
  • Bell staff/Porter
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Tours/Ticket assistance

Dining facilities

  • Bed and breakfast
  • Restaurant
  • Poolside snack bar
  • Cafe

Meeting facilities

  • Conference room

Children's facilities

  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach towels
  • Spa & wellness center
  • Jacuzzi
  • Garden area
  • Reflex massage

Room facilities

  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Soundproofed rooms
  • Terrace
  • Ironing facilities
  • Fan/Extractor

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer

Bedroom

  • Premium bedding

Media

  • Cable/Satellite television
  • Telephone
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • There are no cribs provided in a room. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Avenida 10 Esq. Calle 14, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    900 m
Airports
Restaurants
  • Oh Lala (cuisine: International)
    90 m
  • Ah Cacao Chocolate Cafe
    220 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of rooms:
    34

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

La Tortuga Hotel And Spa photos Room
Junior Suite
Size: 35 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information
Room facilities
    La Tortuga Hotel And Spa photos Room
    Superior Double Room
    Bed type: Double bed or Twin beds
    Size: 25 m²
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information
    Room facilities
      La Tortuga Hotel And Spa photos Room
      Superior Junior Suite
      Size: 40 m²
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information
      Room facilities

        How to reach hotel

        hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
        Show big map »

        Hotel Address:

        Avenida 10 Esq. Calle 14, Playa del Carmen, Mexico, 77710

        Get directions
        City Center
        • Playa del Carmen
          900 m
        Airports
        Restaurants
        • Oh Lala (cuisine: International)
          90 m
        • Ah Cacao Chocolate Cafe
          220 m
        Hotel information
        • Check-in:
          from  3 pm
        • Check-out:
          until  12 pm
        • Number of rooms:
          34

        Hotel Awards

        MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

        According to guest reviews, the hotel has been rated as
        Best Spa Hotels in Mexico

        Use Badge

        La Tortuga Hotel And Spa Location

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        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
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        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

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        What's nearby

        Popular areas

        • City Center - 800 m

        Places of interest

        • Plaza Quinta Alegria - 100 m
        • Terminal foránea de autobuses ADO - 200 m
        • Kool Beach Club - 600 m

        Convention centers

        • 5th Avenue - 1.7 km

        Monuments and Landmarks

        • 28 de Julio Square - 300 m
        • ADO International Bus Station - 700 m
        • Disabled-friendly beach - 800 m
        • Church of Guadalupe - 2.1 km

        Galleries

        • Mahi Golf Course - 3.2 km

        Marina

        • Playa del Carmen Maritime Terminal - 900 m

        Local attractions

        • Sian ka'an Jeep Tour Expedition - 2.5 km
          Monte de los Cibeles, Playa del Carmen
        • Casa Cenote - 2.6 km
        • Cenote Chaak Tun - 3.4 km
          Av. Juarez, Playa del Carmen
        • Temazcal Natura - 2.5 km
          Monte de los Cibeles, Playa del Carmen
        • Xaman Ha Aviary - 3.2 km
          Paseo Xaman-Ha, Playa del Carmen

        Near the hotel

        • Riviera Art Gallery - 230 m
          20th Street between 5th Av. & 10th Av., Playa del Carmen

          Restaurants nearby

          • Oh Lala - 90 m

            Address: Calle 14 bis between 10th & 15th Av.
            Phone: 9841274844

            80% likes this, based on 555 reviews
            Cuisine: International
            Price Range: GBP 5 - GBP 23

          • Coffee Stop - 220 m

            Address: Calle 10 North
            Phone: 984 803 4365

            95% likes this, based on 131 reviews
            Price Range: GBP 3 - GBP 5

          • Los Tabernacos Bistro Lounge - 900 m

            Address: 1st Avenue North between 10 y 12
            Phone: 984-803-1674

            85% likes this, based on 298 reviews
            Price Range: GBP 3 - GBP 10

          • Ah Cacao Chocolate Cafe - 220 m

            Address: 5th Ave & Constituyentes
            Phone: +52 984 803 5748

            74% likes this, based on 946 reviews
            Price Range: GBP 4 - GBP 16

          • Kaxapa Factory - 240 m

            Address: Av Constituyentes, betwen 10 and 15 avenues
            Phone: 9841471645

            84% likes this, based on 540 reviews
            Cuisine: Organic, Venezuelan
            Price Range: GBP 3 - GBP 6

          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  12 pm
          • Number of rooms:
            34

          Hotel Awards

          MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

          According to guest reviews, the hotel has been rated as
          Best Spa Hotels in Mexico

          Use Badge

          Hotels nearby
          Cities nearby

          La Tortuga Hotel And Spa Reviews

          Guest reviews are submitted by our customers after their stay at La Tortuga Hotel And Spa

          Average guest rating

          8.2out of 10
          Fabulous
          Based on 110 reviews

          Guest reviews

          • Couple
            7.8

            Room and lobby design, location - centered and quite, very comfortable bed

            Bathroom not comfortable enought, water pooing our of the shower cabin, few space for storage the staff in the room

          • Older travelers
            9.6

            Setting was beautiful. Gorgeous grounds, pools, lush vegetation, comfortable lounge chairs and lounge beds. Small, quaint hotel with attentive staff that were fabulous. Delicious a la carte breakfasts: we tried a different one everyday. Rooms all seemed different: we upgraded to a Superior junior suite and loved it. One block from 5th Avenue, yet quiet. I read reports about the noise from the Coco Bongo club nearby, but we heard NOTHING and slept like babies. We often walked to the Mosquitoe Beach Club, which they give you a daily pass to, and loved that also!

            They don't have a gym, however you get a 50% discount at "THE GYM", which is 2 blocks away and is an amazing full service gym with yoga, spinning, etc classes, and we got a 5 day pass for $30/pp.

          • Older travelers
            8.2

            The staff where excellent and extremely helpful

            Plants where a bit old and tired around the jacuzzi area on the roof

          • Couple
            9.6

            Location is excellent. Despite the hotel is one block far from the night clubs, it is silent and relaxing. The staff is amazing.

          • Couple
            9.2

            We got a free upgrade which made a lovely difference. Bed was huge and very comfy. Bathroom was lovely, with good shower power.

            They left 2 bottles of water in the room seperate from the mini bar fridge so we assumed they were complimentary but we got charged for them when leaving. Would be nice of them to offer free water as you can't drink the tap water.

          • Single
            7.8

            It was serene, a five minute walk from the busy streets yet the design and the fact that the hotel bar closes at 11pm means the hotel is very quiet at night but also in the daytime too. Very comfortable rooms too.

            The landscaped gardens around the pool are beautiful but do attract a lot of bugs and the pool whilst looking beautiful is not actually very easy to swim in as the depth varies a lot with many stairs and levels every few feet.

          • Couple
            9.2

            Very Nice pool. Good reasonable priced restaurant. Just 1 block from main street and 2 from the beach

          • Couple
            10.0

            The staff were very helpful and friendly. The room was small but very nice. Overall, the ambiance was great, the restaurant was quite good, and the location (1 block from avenida quinta) was fantastic.

          • Group of friends
            10.0

            We liked the service. Everyone was friendly and I felt very relaxed.

          • Couple
            10.0

            We will definitely be back. The Bistro offered fine dining and service at a reasonable price.

          • Older travelers
            8.8

            La Tortuga has a wonderful sense of design throughout. Great location and a great staff.

          • Couple
            8.8

            This great hotel is the best you can find for this price range in Playa Del Carmen! The staff was great and really willing to assist with any question you might have, and always with a smile. The rooms are very nice and clean (although they seem a little old). The hotel is generally kept in a very good condition by the nice staff. Enjoy the special pool and nice bar to escape the noise and chaos of the 5th avenue, which is right around the corner! bottom line-highly recommended!

            We had to ask the reception to take care of a phone-ringing nonstop in a room next to ours (a kind of an office). Also, the AC was noisy and sure could use gas refill.

          • Couple
            9.2

            Excellent hotel. Highly recommended. The breakfast in the morning was outstanding with great service. Very good service at the hotel. Clean rooms with a distinct charm. Fantastic location. I was concerned about noise from coco bongo but it was not an issue at all- i couldnt hear any noise.

            Internet wifi was not accessible from my room. It was available by the pool, lobby, and restaurant.

          • Older travelers
            9.2

            It is like a quiet, cool oasis in the middle of Playa del Carmen. Minutes from the beach, with free access to several of the beach clubs. Just off Av. 5, with immediate access to all shops, restaurants etc and 15 min walk from island ferry terminal. Friendly staff. Lots of privacy if wanted. Great cocktails at poolside bar. Food fairly average but lots of alternatives

          • Older travelers
            3.8

            The Hotel is pretty. The people cleaning our rooms, serving our food and cleaning the premises were helpful and friendly.

            When a hotel is called a Spa what comes to mind is relaxation and quietness. This hotel turns out to be in the middle of a very busy night life area. On arrival we requested at reception to be in a quiet room, my wife and I went to sleep at 10pm after an almost 24hr trip to the hotel at 11pm we were woken up by the base beat sounds from the club nearby, the music was incredibly loud and finally finished at 6am. To make things worse during the hour that we managed to sleep the air conditioning leaked onto a table where our mobile phone was. In the morning the Manager of the hotel wouldn't deal directly with us for quite a long time, instead she kept sending her subordinates and there was a lot of confusion on the cancellation procedures. First they told us they couldn't give us the money back (the full amount was taken on arrival - now I know why) at all and we had to talk to Booked.net. We said that was unacceptable since we had paid them directly the night before. So then they changed their minds and acknowledged they could but they would charge us two extra nights on top of the one we stayed (3 nights in total). The reason for charging us at all was because they had offer us another room on the other side of the (very small) hotel where sound seems not to travel (very very doubtful, since we could hear the sound the music outside the hotel!) and we decided not to put our holidays in their hands another minute.

          How to reach hotel

          hotel La Tortuga Hotel And Spa - Playa del Carmen Playa del Carmen location
          Show big map »

          Hotel Address:

          Avenida 10 Esq. Calle 14, Playa del Carmen, Mexico, 77710

          Get directions
          City Center
          • Playa del Carmen
            900 m
          Airports
          Restaurants
          • Oh Lala (cuisine: International)
            90 m
          • Ah Cacao Chocolate Cafe
            220 m
          Hotel information
          • Check-in:
            from  3 pm
          • Check-out:
            until  12 pm
          • Number of rooms:
            34

          Hotel Awards

          MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel And Spa

          According to guest reviews, the hotel has been rated as
          Best Spa Hotels in Mexico

          Use Badge